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Start by checking that your email address and password are entered correctly, and that you are using the same sign-in method you registered with. If sign-up or sign-in still fails, email [email protected] with the email address you are trying to use and a description of what you see, and we will help you from there.

A review cannot be edited or deleted once it has been posted, so please read it through before you submit it. If you believe a published review contains a factual error, email [email protected] and we will look into it.

Go to Bookings, open My Bookings and select Past Bookings, then choose the booking you want to review. Write your comments in the review section and submit them.

There is no deadline. You can write your review at any time after the booking has finished. Writing it soon afterwards, while the details are still fresh, makes it more useful for your host and for other musicians.

That depends on the cancellation policy of the space you booked, which is shown on the listing and in your booking confirmation. Music Traveler does not apply a single platform-wide rule. Where a refund is due, the Music Traveler service fee is non-refundable, except where mandatory consumer protection law requires otherwise. If your request has not yet been accepted, no payment has been taken at all, because your card is only authorized at that stage, so cancelling simply releases the hold.

Enter your coupon code at the payment stage of the booking process, before you confirm. If the code is not accepted, check that it has not expired and that your booking meets any conditions attached to it. If you still need help, email [email protected].

Yes. You can pay with a debit card or with Apple Pay as well as with a credit card. All three are offered at checkout and are processed securely by Stripe.

You are charged in the currency set on the space you are booking, and that currency is shown at checkout before you confirm. Prices elsewhere on the site may be displayed in your own currency for convenience using an indicative exchange rate, which can differ slightly from the final amount. If your card is issued in a different currency, your bank converts the amount at its own rate and may add a conversion fee.

No. When you send a booking request, your card is authorized but not charged. The host then has 4 business days to respond, counted from that authorization, and we send reminders on the first and third business day. If the host accepts, your card is charged at that moment. If the host declines, or does not respond within the 4 business days, the request expires, the authorization is released and you are never charged.

Music Traveler charges a combined fee of 13.5% of the booking amount: a 10% Music Traveler service fee plus a 3.5% payment processing fee charged by Stripe. The full amount, including fees, is shown at checkout before you confirm. Hosts are responsible for VAT and any other taxes due on their share of a booking, and for their own Stripe fees.

A coupon code applies a discount to the price of a booking on Music Traveler. Codes are issued by Music Traveler for promotions and campaigns, and each one can carry its own conditions and expiry date. Enter the code at the payment stage of the booking process to use it.

Stripe is the payment provider that processes all payments on Music Traveler. Your card details are handled by Stripe and are not stored by Music Traveler, and Stripe also sends host payouts. You do not need a Stripe account of your own in order to book a space.

You can pay by credit card, debit card or Apple Pay. Payments are processed securely by Stripe, and the full amount, including all fees, is shown at checkout before you confirm.

A decline comes from your card issuer rather than from Music Traveler, so we cannot see the reason for it. Check that the card number, expiry date and billing address are correct, that the card is authorized for online and international payments, and that sufficient funds are available. If the card still fails, contact your card provider, or pay with a debit card or Apple Pay instead.

Yes. You can hold bookings at several spaces at the same time, including overlapping times. Each space is booked separately, so send a booking request on each listing you want.

No. You can only send a booking request for times the host has published as available. If a space you want shows no availability for your dates, check the listing again later, as hosts update their calendars regularly.

A booking request cannot be edited once it has been sent. Cancel the request and send a new one with the date, time or details you want. Do this as early as you can, because a new request starts the host's 4 business day response window again.

Open Bookings in your account menu and select Past Bookings, where all of your completed bookings are listed. You can also leave a review for any of them from the same page.

The host has 4 business days to accept or decline your request, counted from the moment your card is authorized. We send the host a reminder on the first business day and again on the third. If the host does not respond in that time, the request expires automatically, the authorization on your card is released, and you are not charged. If you need help while you wait, email [email protected].

Refunds for unused hours are not available once your booking has started. The full time slot is reserved for you and closed to other musicians, so it is paid for whether or not you use all of it. If your plans change before the booking begins, check the cancellation policy shown on the listing, because each space sets its own terms and cut-off times.

Yes. Open Bookings in your account menu to see the current status of each request. You will also receive an email or SMS notification as soon as the host accepts or declines.

Yes. A booking covers one date and one time range, so to reserve several days you send a separate booking request for each date you want. The host accepts or declines each request on its own, so check that all of them are confirmed before you travel.

If the host does not respond within 4 business days, your request expires and the authorization on your card is released. You are never charged for a request that expires, so there is no refund to process. The time slot is freed, and you are welcome to book a different space.

If the host declines your request, the authorization on your card is released and you are not charged. Hosts decline for many reasons, including a clash that their calendar does not yet show. You can send a request to another space right away, or email [email protected] if you would like help.

We recommend that anyone under the age of 14 is accompanied by an adult aged 18 or over. Hosts may also set their own age requirements for their space, so read the house rules on the listing before you book. If the rules do not cover your situation, message the host and ask before you send a booking request.

You need to be signed in to your Music Traveler account and have a credit card, debit card, or Apple Pay ready. Your card is authorized when you send the request, not charged. Payment is only taken if the host accepts.

Contact the host as soon as you notice and ask whether you can stay past your end time to make up the minutes you lost. Your host's contact details are in your booking confirmation email. If you lost a significant part of your session and the host cannot make up the time, email [email protected] with the booking details and we will look into it.

Yes. Your account details are held securely, and your payment details are handled by Stripe, our payment processor, so Music Traveler never stores your full card number. Our Privacy Policy explains what we collect and how we use it.

This is decided by each host rather than by Music Traveler. Read the house rules section of the listing before you book, because many hosts state a maximum number of people there, and some charge an additional fee for extra attendees. If the house rules do not cover it, message the host and get their agreement before your session. You remain responsible for everyone you bring with you, including any damage they cause.

Filming and recording are decided by each host and set out in the house rules on the listing, so read that section before you book. Some hosts allow recording for personal use but not for commercial work, and some ask for a credit or an additional fee. If the house rules do not mention it, message the host and get their agreement in writing before you record.

Which parts of a space you may use is decided by the host and described in the house rules on the listing. Read that section before you book, as it usually states whether facilities such as the toilet, kitchen or waiting area are included with your booking. If it does not, message the host and ask rather than assuming.

Do not pay, and report it to [email protected] straight away with your booking details. All payments for a Music Traveler booking are made through Music Traveler, and a host who asks for money directly is acting against our terms. Paying outside the platform also leaves the payment off your booking record, so we cannot help you if there is a dispute. If additional charges are genuinely due, for example for time you used beyond your booking, they are handled through Music Traveler.

There is no single company-wide cancellation rule. Each space sets its own cancellation policy, and the refund tiers and cut-off times vary from listing to listing, so review the cancellation policy shown on a listing before booking. Where a listing's policy entitles you to a refund of the base rate and add-ons, the Music Traveler service fee is non-refundable, except where consumer-protection law in your country of residence requires its return. If the host cancels or rejects your booking, you pay no cancellation fees or penalties whatsoever.

Refunds are governed by the cancellation policy of the space you booked, which each host sets individually, so check the policy shown on the listing. Where a refund is due, the Music Traveler service fee is non-refundable, except where mandatory consumer-protection law requires otherwise. A request that expires or is declined is never charged at all, and the authorization on the card is released. If the host cancels or rejects a booking, the customer pays no fees or penalties whatsoever.

No. A booking is a service performed at a specific date and time, comparable to accommodation, car rental, or a ticketed event. Under EU, UK and similar consumer-protection rules, the standard statutory withdrawal or cooling-off right for online purchases does not apply to services of this kind. Whether you can get a refund is governed by the cancellation policy of the space you booked, not by a general right to withdraw, except where mandatory consumer-protection law in your country says otherwise.

If you use a space beyond the time you booked, you may be charged for the additional time and for any conflict this causes with another booking. Where the host required a security deposit, it may be applied to those amounts. If you think you may need longer, message the host before your booking ends and ask whether the extra time is available.

Contact the host as soon as you can, so they can put the item aside for you. Their phone number and email address are in your booking confirmation email. If you cannot reach them, write to [email protected] and we will help you make contact.

Call the host on the phone number given in your booking confirmation email. Hosts are sometimes running late or have left access instructions for you. If you cannot reach the host and your booking time has already started, email [email protected] and we will follow up.

Most missing messages are in the spam or junk folder, so please look there first and add [email protected] to your contacts. Then check that the email address on your Music Traveler account is correct. If the message is still missing, write to [email protected] and we will send it again.

Select the heart icon on a listing to save that space to your favourites. Saved spaces are collected under Favourites, so you can find them again later without searching.

Search for the city first, then use the map on the search results page and zoom in on the neighbourhood you are interested in. The map shows where each space is located, so you can choose one close to the area you have in mind.

Music Traveler offers short-term bookings only, for rehearsing, practising and performing. Spaces are booked for specific dates and times rather than rented for an extended period, and they are not available as accommodation. If you need the same space regularly, you can book it for each date you need.

Start by searching for a city and a date, then narrow the results using the filters on the search page. You can filter by the instruments available on site, by price range, and by the times you need the space.

This is decided by each host, so read the listing's rules before you book. If the rules do not cover it, contact the host and ask before your booking begins, particularly for large instruments or anything that needs extra space or power. Your host's contact details are in your booking confirmation email.

You may play the instruments that are listed on the space you booked, within any conditions the host has set in the listing's rules. If an instrument is in the room but is not shown on the listing, ask the host before you use it.

Tell the host as soon as possible. Hosts know their building and their neighbours and can usually resolve the situation quickly, and their contact details are in your booking confirmation email. If you cannot reach the host, write to [email protected].

Email [email protected] with a link to the space you booked and a description of what you found, including photographs where you can take them. Tell us how the space or the instrument differs from the listing and when this happened, so that we can look into it with the host.

Some spaces are available after midnight, but this depends on the host and the city. Use the time filter on the search page to show only the spaces that are open during the hours you need.

Re-entry depends on the space and the host, so agree it with the host before your booking starts. Their contact details are in your booking confirmation email, and many hosts are happy to leave access instructions if you ask in advance.

Contact the host, who can give you directions and explain how to enter the space. Their phone number and email address are in your booking confirmation email. If you cannot reach them and your booking time has already started, write to [email protected].

Music Traveler adds new cities regularly, and the cities we cover today are shown on the website. We cannot give a date for a particular city, but you can sign up for our newsletter to be told when we open in a new one.

Yes. Multi-Booking is not limited to the spaces published on Music Traveler. The team can also source venues, instruments, equipment and related services through its partner network. What can be arranged depends on the region and on the partners available there, so describe what you need and we will confirm what is possible.

Open the Multi-Booking Services page and submit the request form. The Music Traveler team reviews every request and comes back to you with options and next steps; requests covering several countries take longer to prepare than a single city. If you would rather not use the form, write to [email protected] with the same details.

There is no charge for sending a request or receiving options. Straightforward requests are usually handled at no additional cost, while more complex itineraries that need sourcing, coordination or negotiation may carry a service fee. Music Traveler confirms any fee and the terms with you before the work begins, so nothing is charged without your agreement.

Send us your dates and daily time ranges, the cities or specific venues you have in mind, your routing plan and your budget, and some background on your organisation. Add the instruments, equipment and access you need in each space, together with your rider and production requirements. The more complete your request, the sooner we can confirm options.

Global Multi-Booking Services is a coordinated booking service for musicians and teams who need several spaces across different cities or dates. Instead of arranging each booking yourself, you send Music Traveler your requirements once, and our team sources the spaces, checks availability and confirms the options with you. What is available varies by region and by the partner spaces in each city.

It is built for touring musicians, orchestras, production teams, agencies, labels, universities and cultural organisations that need several spaces booked reliably around a fixed schedule. It also suits requests with particular requirements, such as specific instruments, step-free access, late-night hours or back-to-back sessions. For a single booking in one city, a normal booking request is faster.

Bookings are covered up to EUR 100,000 (or the equivalent in the local currency) for liabilities arising from an unintentional accident during use of a host's premises — spilling a drink over an instrument, or knocking over and damaging gear, for example. General inventory in the room, such as a music stand or a coffee machine, is covered up to EUR 2,000. Both limits are subject to the exclusions, basis of settlement and conditions set out in the Music Traveler Insurance Policy, which forms part of our Terms.

Every booking of an hourly-priced space carries a mandatory insurance fee of EUR 1.00, or USD 1.00, or the equivalent in the applicable local currency. It is paid at the time of booking and it funds the cover described in the Music Traveler Insurance Policy.

Tell your host as soon as you notice, and email [email protected] with your booking reference, a description of what happened and photographs if you have them. As a customer you are responsible for leaving the space, instruments and equipment as you found them, including anything done by people you brought with you. If a host raises a damage claim, you will be notified and given the chance to respond before anything is charged. Music Traveler helps the two sides communicate but is not an insurer and does not decide claims on an insurer's behalf.

Each host sets the price of their own space, including the hourly or daily rate and any cleaning fee, add-ons or extra person fee. Music Traveler does not set listing prices. The full amount you will pay, including the Music Traveler service fee, is shown at checkout before you confirm.