Listing your space, bookings and payouts.
43 answers
Listing is free. You pay only the combined 13.5% fee when a booking is completed.
No. Listing a space on Music Traveler is free, with no monthly subscription and no hidden charges. A fee applies only when a booking is completed: a combined 13.5% of the booking amount, made up of a 10% Music Traveler service fee and a 3.5% payment processing fee charged by Stripe.
You set your own rates and extras, and can change them at any time from your listing.
You set your own rates and your own availability, and you can add extra fees for instruments, equipment and other extras. You can change them at any time from your listing. Comparing similar spaces in your area is a good way to judge a competitive rate.
Automatically through Stripe, into the bank account connected to your Stripe account.
Music Traveler pays hosts through Stripe. Your earnings are transferred automatically to the bank account connected to your Stripe account, so there is no invoice to send and nothing to claim. Payouts run monthly. Keep your Stripe details complete and up to date, because a payout cannot be sent while they are missing.
Cash is not accepted. Every payment goes through Music Traveler by card or Apple Pay.
No. Payment must be made through Music Traveler by credit card, debit card or Apple Pay. Paying a host directly, in cash or by any other means, is not permitted and leaves the booking outside our records, which means we cannot help you if something goes wrong.
One combined charge on the booking amount, shown in full at checkout before you confirm.
Music Traveler charges a combined fee of 13.5% of the booking amount: a 10% Music Traveler service fee plus a 3.5% payment processing fee charged by Stripe. The full amount, including fees, is shown at checkout before you confirm. Hosts are responsible for VAT and any other taxes due on their share of a booking, and for their own Stripe fees.
13.5% per completed booking, taken before payout, with no listing or monthly fee.
Hosts pay a combined fee of 13.5% of the booking amount: a 10% Music Traveler service fee plus a 3.5% payment processing fee charged by Stripe. It is taken from the booking amount before your payout, so there is nothing to pay separately, and there is no listing fee or monthly fee. You remain responsible for VAT and any other taxes due on your share, and for your own Stripe fees.
Monthly, except transfers created in the last seven days of a month, which roll to the next run.
Payouts run once a month. Any payout transfer created within the seven days immediately before the first day of a calendar month falls into the 7-Day Exclusion Window, and is paid in the following month's run rather than the current one. The date the money reaches you also depends on your bank and your region.
Most late payouts are inside the 7-Day Exclusion Window or still with your bank.
First check whether the earnings fall inside the 7-Day Exclusion Window: a payout transfer created within the seven days immediately before the first day of a calendar month is paid in the following month's run rather than the current one, so a booking that settles in the last week of a month is usually paid out a month later than you might expect. Otherwise, allow for your bank's own processing time and confirm that your Stripe account details are complete. If the payout is still missing after that, email [email protected].
Hosts are. Music Traveler does not collect or remit tax on a host's behalf.
Hosts are responsible for any VAT and other taxes due on their listings and payouts, calculated according to the tax rules that apply where the space is located. Music Traveler does not calculate, collect or remit those taxes on a host's behalf. Hosts are also responsible for their own Stripe fees. If you are not sure what applies to you, please speak to a tax adviser in your country.
An unanswered request releases your card hold automatically after 4 business days.
Music Traveler cannot expedite the release of a card authorization or a refund. If the host does not respond within 4 business days, the request expires on its own, the authorization is released, and you are not charged. Where a refund is due under a listing's cancellation policy, it is issued through Stripe, and how quickly it appears depends on your bank. If something looks wrong before then, email [email protected].
Each space sets its own policy, so check the listing before you book.
There is no single company-wide cancellation rule. Each space sets its own cancellation policy, and the refund tiers and cut-off times vary from listing to listing, so review the cancellation policy shown on a listing before booking. Where a listing's policy entitles you to a refund of the base rate and add-ons, the Music Traveler service fee is non-refundable, except where consumer-protection law in your country of residence requires its return. If the host cancels or rejects your booking, you pay no cancellation fees or penalties whatsoever.
Register your space even if your city is not shown on the site yet.
Yes. The cities currently shown on the website are where Music Traveler is already active, but you are welcome to register a space in a city that is not listed. Music Traveler is expanding steadily, and listings in new cities help open them up. Create your listing and musicians searching your area will be able to find it.
Yes — decline inside the 4-business-day window, and tell Music Traveler why.
Yes. You have 4 business days from the moment the customer's card is authorized to accept or decline a request, and declining releases the hold so the customer is not charged. When you decline, please give the reason. It shows Music Traveler where listings and expectations are not matching up, and helps reduce cancellations across the platform.
You control pricing, availability, cancellation terms and house rules from your listing.
Yes. You set your own pricing, availability, cancellation policy, usage guidelines, cleaning and maintenance expectations, maximum occupancy, and any additional fees for instruments or equipment. You edit all of these on your listing, and customers see them before they book, so keep them current as the way you use the space changes.
Payouts run through Stripe, so connect an account in your host settings.
Yes. Music Traveler pays hosts through Stripe, so you need a connected Stripe account before you can receive payouts. Create or connect one in your host settings. Until that is done, your earnings cannot be transferred to you.
Sign-up is automated; Stripe verifies your identity and asks for different documents by country.
There is no manual approval step. Sign-up is automated and includes Stripe identity verification, and what Stripe asks you for can differ depending on where you are based. Music Traveler also uses a two-way rating system, so hosts and customers build a shared record of trust over time.
Choose an individual or business account, verify yourself, then build out your listing.
Start by creating your account and choosing whether you are hosting as an individual or as a business. You then provide photo ID and bank details, upload strong images of your space, and complete your profile with a detailed description of the space and its location. The more complete and specific that description is, the more bookings you are likely to receive.
You decide what the space is used for, and you describe it in your own words.
That is up to you. You control how the space is described and what you allow it to be used for. Spaces on Music Traveler are commonly booked for rehearsing, practicing, performing, recording, filming, lessons, auditions, podcasting, photography, workshops and networking events. Set out anything you do not permit in your usage guidelines, so customers know before they book.
Clear your browser cache and cookies first, then contact support if it continues.
Clear your browser cache and cookies, then reload the page. If the problem continues, email [email protected] and say which browser you use and what you were doing when it happened, so the team can investigate.
Music Traveler lists many kinds of venue and creative space, not only studios.
Most likely, yes. Music Traveler works with a wide range of venues and creative spaces, and what makes a space bookable is rarely how professional it looks. Highlight the features that make yours distinctive, so musicians can recognize it as the right match. If you are unsure whether your space qualifies, email [email protected] and describe it.
Sign up, enable hosting, complete your space details, then connect Stripe.
There are four steps. Sign up for a Music Traveler account, enable hosting, add your space details (location, name, description, instruments and photos), and connect Stripe so that you can be paid. Once your listing is complete, you can publish your availability and start receiving booking requests.
Your own cancellation policy decides the refund, so review it as your needs change.
The cancellation policy you set on your listing decides what the customer is refunded, so the outcome depends on the terms you chose and how much notice the customer gave. Review your policy from time to time to be sure it still reflects how much warning you need to fill the slot again. Where a booking falls through because a host did not respond, Music Traveler may refund the customer in full.
Unanswered requests expire after 4 business days, and a pattern of that risks removal.
You have 4 business days to accept or decline a booking request, counted from when the customer's card is authorized. Music Traveler sends you a reminder on business day 1 and a final notice on business day 3. If you still have not responded, the request expires, the hold on the customer's card is released, and your dates are freed. Repeatedly letting requests expire may lead Music Traveler to ask that the space be removed, though we will normally contact you first to check there is no technical problem.
Musicians and the people who work with them — teachers, producers, organizers, podcasters.
Your space is booked by musicians and by the people who work with them: professional performers, music teachers and their students, music production companies, concert and event organizers, record labels, podcast hosts and music education organizations. Every customer books through a Music Traveler account, so you always know who has reserved the space before they arrive.
Soundproofing is optional — list it as a feature if you happen to have it.
No. Soundproofing is not required in order to list a space. Some musicians do search specifically for soundproofed rooms, but many of the most booked spaces on Music Traveler do not have it. If your space is soundproofed or well isolated acoustically, add that to your listing features so it appears in those searches.
Be specific about instruments, equipment, acoustics and access, and lead with strong photos.
A strong listing is a specific one. Describe exactly what a musician gets when they walk in, and include:
Daylight, landscape format, no flash, tidy staging, and at least 1024x683 pixels.
Shoot in daylight with the room lights on, in landscape format, and avoid flash. Clean and stage the space first, and prepare the instruments: open the piano lid, take string instruments out of their cases. Upload high-resolution files of at least 1024x683 pixels, and ideally 1920x1080. Include both wide shots that show the whole room and close-ups of the instruments and equipment.
Selected spaces appear on social media, the blog and the newsletter.
Music Traveler features selected spaces on its social media channels, blog and newsletter. Which spaces are chosen depends largely on how complete and appealing the listing is, so start by finishing your description and replacing any weak photos. When your listing is ready, email [email protected] to put your space forward.
Show the whole room from several angles, plus the instruments, equipment and amenities.
Upload clear, well-lit photos taken from several angles, including at least one that gives a sense of the whole room. Highlight what makes the space bookable: the instruments, the equipment, seating, any stage area, soundproofing and amenities. Listings with good photography turn far more views into bookings, so it is worth reshooting anything dark or cluttered.
Instruments are not required — list whatever equipment you do have.
Yes. A space does not need musical instruments to be listed. If musicians, teachers, podcast hosts or other creatives can work in the room, it is welcome on Music Traveler. If you do have equipment that would appeal to them, list that too, because it is often what decides a booking.
Every item should be visible, but only the most important ones need a photo of their own.
No. You do not need a separate photo of each instrument or piece of equipment, as long as every item is clearly visible and recognizable in the photos you upload. The more detail your photos show, the more likely a musician is to book, so give your most valuable or unusual instruments a shot of their own.
Amplifiers, PA systems, speakers, stage and studio monitors, and mixing boards.
List every amplification and monitoring item a musician could use in the room: guitar, bass and keyboard amplifiers, PA systems, speakers, stage and studio monitors, and mixing boards. Add the brand and model wherever you can. Musicians often look for a particular piece of gear, and that detail is what tells them your room will work for them.
Anything a musician would otherwise have to carry: recording, effects, DJ and electronic gear.
List anything a musician would otherwise have to bring with them. That includes recording equipment such as microphones, audio interfaces, mixers, recorders, headphones and any DAW available on site; effects such as pedals, rack units and loop stations; DJ equipment such as turntables, controllers and software; and electronic instruments such as synthesizers, drum machines, sequencers and samplers. Note the brand and model of each item, and use your usage guidelines to say whether anything must be asked for before use.
Yes. Link a "Book" button on your own site to your listing and give customers a code to use at checkout.
Yes, you can add a "Book" button to your own website and link it to your Music Traveler listing, then give your customers a promo code to enter at checkout. Because the code used is recorded with each booking, bookings that come from your own website can be told apart from bookings that come through the Music Traveler marketplace.
Create it under Host, then My Promo Codes, then Add Promo Code, and set the discount and dates.
Sign in, open the Host menu, go to "My Promo Codes" and select "Add Promo Code." Choose whether the code can be used more than once, select the discount type, enter the discount amount, and set start and end dates if you want the code to expire. Save the code, then share it with the customers you want to give it to.
No, but a well-maintained, recently tuned instrument attracts more booking requests.
Tuning is not required, but it is worth doing. Musicians look for instruments that are ready to play, so a recently tuned instrument makes your listing more appealing and can lead to more bookings. If an instrument is not kept in tune, say so in your listing rules so customers know what to expect.
Select the on-site instruments when you create or edit your listing, and put any conditions in the rules.
When you create or edit your listing, select every instrument that is available on site. List only the instruments you are happy for customers to play, and use the rules section of your listing to explain any conditions, such as asking you before a particular instrument is used.
Yes, if you control the space and can give access during the times you publish.
Yes, as long as you control the space where the instrument is kept and can give customers access during the times you make available. Describe the room as well as the instrument in your listing, and set out your rules so customers know what to expect when they arrive.
Type, brand, model, condition, specifications, accessories, rules and photos from several angles.
Describe each instrument as precisely as you can: the type, the brand and model, the colour, the age and condition, the size or dimensions, the technical specifications and any accessories that are included. Add your usage guidelines so customers know how the instrument may be played, and upload clear photographs from several angles. Detailed listings receive more booking requests.
Cover for accidental damage during your booking, up to set limits.
Bookings are covered up to EUR 100,000 (or the equivalent in the local currency) for liabilities arising from an unintentional accident during use of a host's premises — spilling a drink over an instrument, or knocking over and damaging gear, for example. General inventory in the room, such as a music stand or a coffee machine, is covered up to EUR 2,000. Both limits are subject to the exclusions, basis of settlement and conditions set out in the Music Traveler Insurance Policy, which forms part of our Terms.
Cover applies to bookings, but hosts are expected to carry their own insurance too.
The cover that applies to a booking is not a substitute for your own policy. Music Traveler is not an insurer, does not guarantee the outcome of any claim, and hosts are expected to rely on their own insurance for losses that are not recovered from a customer. If you are unsure whether your existing policy covers letting other people use your space and instruments, check with your insurer before you list.
US identity verification required of Stripe by law — it is not a credit check.
Stripe, which handles payouts for Music Traveler, is required by United States law to verify the identity of the person behind a payout account. For hosts in the US that means confirming the last four digits of a Social Security number. It is used for identity verification only, it is not a credit check, and Music Traveler never sees or stores it. Stripe occasionally asks for further documents if it cannot verify you from that alone.
The host sets the price shown on each listing.
Each host sets the price of their own space, including the hourly or daily rate and any cleaning fee, add-ons or extra person fee. Music Traveler does not set listing prices. The full amount you will pay, including the Music Traveler service fee, is shown at checkout before you confirm.